535 Authentication Failed. Restarting authentication process error.

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By Leroiter 25 August 2017 23:24

Member · 1 comments

I am trying to Login to the Forum for Four Kings Casino and Slots by Digital Leisure.

Has anybody encountered this error before or does anyone know how to reset your password on this website?

I have forgotten my password and clicking on the Forgotten Password link and entering my email address, it takes me to the following error screen:

Luna failed to perform your request
Something went wrong while performing the action you requested. You can see more details below. It might be useful to enable debug mode for more info. We would like to ask you to report this error to the Luna developers with detailed info on how this error occurred.
ERROR
Unable to send email. Please contact the forum administrator with the following error message reported by the SMTP server: "535 Authentication failed. Restarting authentication process. "

I have contacted the forum administrator and their response was to 're-register'. I cannot locate the option to 're-register'. There is only Register or Login.

I would prefer not to have to create a new account and use a different email address.

I am using this Forum to advise Luna of the error, as advised (and to see if anyone has a solution) and will also report it to GitHub as requested.


YT Leroiter
'Funny Moments in Gaming XD'

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By bem 28 August 2017 15:28

Member · 118 comments

Only person able to fix that would be the administrators on that particular forum. Can you not ask the administrator you spoke to to manually reset your password - you can then change it to something you want when you sign in. As an administrator, they can change your password.

Re-register is creating a new account, with a different email address.